1. Acceptance of Terms

These Terms and Conditions ("Terms") govern access to and use of the SalesLyt platform available at saleslyt.com, provided by SalesLyt ("SalesLyt," "we," "us"). By creating an account, accessing, or using the Service, the Customer and its authorized End Users agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Service

SalesLyt is a business-to-business CRM platform providing core record management functionality (create, read, update, delete) for contacts, leads, deals, and related sales data; AI-native features including a conversational copilot, an AI-powered lead and deal scoring engine, and a sales pipeline visualizer; and geo-tagged visit logging for field sales activity. Features made available to a Customer depend on the subscription plan purchased.

3. Eligibility and Account Registration

Access to the Service is limited to businesses and their authorized representatives. Account credentials must be kept confidential, and the Customer is responsible for all activity conducted under its account, including actions taken by its End Users. Registration information provided must be accurate, current, and complete.

4. Subscription, Fees, and Payment

Access to the Service is provided on a subscription basis as described in the applicable order form or pricing page. Fees are payable in advance for the selected billing cycle and are non-refundable except as expressly stated or required by law. We reserve the right to modify pricing on prospective renewal terms with advance notice. Failure to pay may result in suspension or termination of access.

5. Customer Data and Ownership

As between the parties, the Customer retains all ownership rights in the CRM records, contact information, and other data it or its End Users input into the Service ("Customer Data"). Customer grants SalesLyt a limited license to host, process, and use Customer Data solely to provide, maintain, secure, and improve the Service, including to operate AI-powered and geo-tagging features, in accordance with our Privacy Policy.

6. Customer Responsibilities Regarding Third-Party Data

Where Customer Data includes personal data of the Customer's own contacts, leads, or employees, the Customer is solely responsible for ensuring it has a lawful basis, including any required notice and consent, to collect, upload, and process such data through the Service, including geo-location data captured through visit logging features.

7. AI-Powered Features Disclaimer

Outputs generated by the conversational copilot, scoring engine, and related AI functionality are automated, probabilistic, and provided for informational and decision-support purposes only. SalesLyt does not guarantee the accuracy, completeness, or reliability of AI-generated outputs, and such outputs should not be relied upon as the sole basis for business, financial, legal, or employment decisions. Customer is responsible for reviewing and validating AI-generated content before acting on it.

8. Geo-Tagging Feature

The geo-tagging feature relies on location data transmitted from an End User's device at the time of check-in. SalesLyt does not guarantee continuous, real-time, or uninterrupted location tracking and is not responsible for inaccuracies arising from device settings, connectivity, or third-party location services. Customers are responsible for informing their End Users about the collection and use of location data through this feature in accordance with applicable law.

9. Acceptable Use

Customer and its End Users agree not to use the Service to upload unlawful, infringing, or harmful content; attempt to reverse-engineer, decompile, or extract the underlying models or source code of the Service; interfere with or disrupt the integrity or performance of the Service; use the Service to build a competing product; or access the Service through unauthorized automated means.

10. Intellectual Property

SalesLyt retains all right, title, and interest in and to the Service, including its software, AI models, designs, trademarks, and documentation, excluding Customer Data. No rights are granted to Customer other than the limited right to access and use the Service as set out in these Terms.

11. Third-Party Integrations

The Service may allow integration with third-party applications selected by the Customer. SalesLyt is not responsible for the availability, functionality, or data practices of third-party services, and use of such integrations is subject to the third party's own terms and privacy policy.

12. Confidentiality

Each party agrees to protect the other party's confidential information disclosed in connection with the Service using at least the same degree of care it uses to protect its own confidential information, and not to disclose such information to third parties except as permitted under these Terms or required by law.

13. Term and Termination

These Terms remain in effect for as long as the Customer maintains an active subscription. Either party may terminate for the other party's material breach that remains uncured for thirty days following written notice. Upon termination, access to the Service will cease, and Customer Data will be made available for export for a limited period as described in our data retention practices, after which it may be deleted.

14. Warranty Disclaimer

The Service is provided "as is" and "as available." To the maximum extent permitted by law, SalesLyt disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation, including with respect to AI-generated outputs and geo-location accuracy.

15. Limitation of Liability

To the maximum extent permitted by law, SalesLyt shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to the use of the Service. SalesLyt's aggregate liability arising out of these Terms shall not exceed the fees paid by Customer in the twelve months preceding the claim.

16. Indemnification

Customer agrees to indemnify and hold SalesLyt harmless from claims, damages, and expenses arising from Customer's breach of these Terms, misuse of the Service, or violation of applicable law in connection with data uploaded to the Service, including third-party personal data.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the city where SalesLyt is registered, subject to any mandatory arbitration or mediation process specified in the applicable order form.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to Customers with reasonable advance notice, and continued use of the Service after such changes take effect constitutes acceptance of the updated Terms.

19. Contact Us

For questions regarding these Terms, contact us at legal@saleslyt.com.